Felix Stan

Who I Am

About Me

I'm an engineer who thinks in business outcomes — and a business thinker who can implement technically. That combination is what my career has been building toward, and what my Master's formalised.

Over the past eight years I've worked across IT operations, service management, and academic research — at organisations like Maersk, NATO, and the LEGO Group. I've run multi-site IT infrastructure, automated incident management at scale, and designed data governance frameworks from scratch. What connects all of it is a consistent approach: understand the full picture before proposing a solution, then build something that actually fits.

I finished a two-year Master's in sixteen months — not because I was in a hurry, but because I set a high bar and held it. I'm now looking for a role where I can apply that same discipline to real organisational challenges — whether that's in IT service management, digital transformation, process improvement, or project delivery.

Years across IT operations, service management & engineering

12/12

Master's thesis grade — Top Academic Honor

~500

Users supported across 4 Maersk sites

Countries worked in — Denmark, Belgium, Romania

Academic Background

Education

Sep 2024 — Jan 2026

Aarhus University · Herning, Denmark

MSc in Engineering (Technology Based Business Development)

Completed a 120 ECTS engineering master's in approximately 16 months — a programme designed for 24. Graduated ahead of schedule with the highest possible thesis grade, while conducting real-world projects inside LEGO, Maersk, and Port Esbjerg. The degree sits at the intersection of engineering and business: rigorous in methods, applied in context — covering data governance, business model innovation, AI evaluation, Six Sigma, and machine learning.

GPA · Danish

9.7 / 12

GPA · USA

3.7 / 4.0

Thesis Grade: 12 / A — Top Academic Honor

Sep 2020 — Jun 2024

VIA University College · Horsens, Denmark

BSc Software Engineering

Three and a half years of software engineering fundamentals — covering the full development stack from object-oriented design in Java and C# / .NET, through databases, agile methodologies, and end-to-end product delivery.

Professional Background

Experience

Maersk

IT Student Assistant (IT Operations & Service Management)

Aarhus, Denmark

Nov 2023 — Jan 2026

Delivered IT operations across four business-critical sites spanning ~500 users — managing the full technology stack from infrastructure to end-user support, across environments as diverse as air cargo, port logistics, and corporate offices.
Drove a company-wide device modernisation programme — transitioning ~300 employees from traditional to modern managed devices, managing the full change lifecycle from planning to deployment with zero operational disruption.
Identified and resolved inefficiencies in ServiceNow beyond the scope of the role — redesigning workflows and data practices to improve platform reliability and support data-driven service management.
Governed the end-to-end IT asset lifecycle in collaboration with external vendors, including decommissioning audits and residual value recovery.

NATO Communications and Information Agency

Service Support & Business Application Intern

Mons, Belgium

Mar 2023 — Aug 2023

Acted as the strategic point of contact between military and civilian entities to resolve mission-critical logistics system failures.
Administered logistics systems across Azure and VMware environments, ensuring high availability within an Agile framework.
Guaranteed 100% adherence to rigorous NATO protocols, managing asset lifecycles and high-security documentation.
Troubleshot complex issues in a multicultural setting, converting technical constraints into actionable updates for leadership.

Cegeka

IT Support Engineer

Iași, Romania

May 2019 — Jul 2019

Ensured service continuity for 140+ global customers through disciplined backup operations, disaster recovery health checks, and proactive SLA management.
Identified gaps in operational knowledge and took initiative to formalise undocumented procedures — producing structured Knowledge Base articles that measurably reduced resolution times for recurring incidents.

Capgemini

Incident Manager — IT Support Engineer

Iași, Romania

Nov 2017 — May 2019

Progressed from IT Support Engineer to Incident Manager within a 24/7 enterprise operations centre — taking on direct supervisory responsibility for up to 30 engineers during peak hours and 5–8 in off-hours windows.
Redesigned incident routing by introducing a 4-team reassignment lock policy — eliminating reassignment loops, forcing structured escalation, and reducing unnecessary resolution delays across the organisation.
Engineered ServiceNow automation for real-time Major Incident alerting — significantly improving response speed and enabling the team to consistently meet SLA thresholds under high-volume conditions.
Conducted Root Cause Analysis on recurring, undocumented failure patterns — translating findings into formalised procedures that closed persistent knowledge gaps across the operations team.
Led cross-functional training workshops on incident handling and escalation best practices, building operational capability across the service desk.

Selected Work

Projects

LEGO Group · Aarhus University

Part 1 of 2

A Case of Disconnected Designs

Data Audit · Technology Specialisation 2 · Grade 12 / A

LEGO's Packaging Department tracked and managed materials across four digital systems — SAP, Impact, CF2, and PDF — that were supposed to be perfectly synchronized. Nobody had formally measured how far reality deviated from that ideal.

Analyzed 40,577 files across all four systems, quantified all cross-system misalignments, and categorized errors by root cause — identifying that the problem was not technical but organizational: missing governance roles, informal data habits, and no enforced policies.

📋 Delivered the Audit → Prevent → Clean → Comply framework as the proposed solution path

Data Analysis SAP Excel Mixed Methods Root Cause Analysis Stakeholder Research

→

LEGO Group · Aarhus University

Part 2 of 2

Beyond the Audit

Data Governance Framework · Master's Thesis · Grade 12 / A · 30 ECTS

Built on the audit findings to design and operationalize a complete data governance framework — moving from problem diagnosis to solution and strategy design.

Key deliverables: extended naming conventions, Python automation scripts achieving 100% anomaly detection in under 1 minute, a KPI dashboard for ongoing governance monitoring, and a staff training program. Reduced the active master data scope from 26,880 records to 8.1% — establishing a clean foundation for LEGO's planned migration to a new design platform.

Recommended a socio-technical solution introducing a temporary Data Governance Specialist role to bridge informal practices and a self-sustaining governed environment.

🎯 100% anomaly detection · <1 min execution · Active scope reduced to 8.1%

Python Data Governance SAP KPI Dashboard Design Science Process Design

EU DIOL Programme (Interreg North Sea) · Port of Esbjerg

Drone Integration in Port Operations

Technological Business Model Innovation

Assessed drone integration for Europe's leading offshore wind port. Modelled As-Is and To-Be states using BMC and Cambridge BMIP, defined 6 use cases across 4 drone types, and designed a full-lease low-CAPEX strategy with an Infrastructure-as-a-Service revenue model for external operators.

💰 €56,600 annual savings · Break-even Year 2.7 · Positive ROI by Year 3

BMC Cambridge BMIP Financial Modelling ROI Analysis ESG EU DIOL

Maersk · Aarhus University · Technology Specialisation 1

Optimizing IT Incident Management

AI vs Manual Analysis · Real Enterprise Dataset

Processed 3,950 live ServiceNow incident tickets from Maersk through both manual review and AI (Copilot Pro) — a like-for-like evaluation identifying a 59.87% AI error rate in CI classification. Proposed a hybrid AI-human framework with Power Automate integration, projecting AI accuracy growth from 26% to 50% over 12 months while halving manual processing costs.

⚡ 92% cost reduction · 65,835 DKK → 5,138 DKK · 3,950 live tickets analysed

AI / Copilot Pro ServiceNow Power Automate ITIL Data Analysis Mixed Methods

VIA University College · Bachelor's Thesis

Barber's House — Full-Stack Web Application

Real Client · Production Deployment

Digitally transformed a real barbershop in Horsens — replacing a phone-and-paper booking system with a full-stack web platform. Delivered a customer-facing booking wizard and a secure admin dashboard, built with React, .NET Core, PostgreSQL, and SignalR for real-time slot availability. Shipped with JWT auth, 5 CI/CD pipelines via GitHub Actions, and 23 automated Selenium test cases — all passing.

🚀 Live in production · Real client feedback · Danish & English · Firebase + Google Cloud

React .NET Core PostgreSQL SignalR CI/CD Selenium JWT Auth

About Me

Education

Experience

Projects

Core Competencies